APROPOS Klaus Ritzenhöfer GmbH
Mittelstraße 12
D-50672 Köln

Tel: +49 (0) 221 – 270 571 – 0
Fax: +49 (0) 221 – 270 571 – 19

Registergericht Amtsgericht Köln:B39097

Geschäftsführer / Inhaber: Klaus Ritzenhöfer, Daniel Riedo

Umsatzsteuer-Identifikationsnummer gemäß § 27 a Umsatzsteuergesetz:DE 157 90 4913


§ 1 Scope of application
The company APROPOS, Klaus Ritzenhöfer GmbH (hereafter “APROPOS”), represented by its managing directors Klaus Ritzenhöfer and Daniel Riedo, Mittelstraße 12, 50672 Cologne operates an online store at the web address which sells, in particular, fashion goods, beauty products and home furnishings. These General Terms of Business (hereafter General Terms) apply exclusively to the business relationship between APROPOS and the customer in the APROPOS online store. The version in force at the time of the order shall apply. APROPOS does not accept any differing terms of the customer unless APROPOS has expressly agreed to their applicability in writing.
Note: Other General Terms of Business of APROPOS, Klaus Ritzenhöfer GmbH, such as the General Terms of Business that apply at APROPOS branches, do not apply to the APROPOS online store.

§ 2 Contracting party
The contracting party is APROPOS, Klaus Ritzenhöfer GmbH (APROPOS).

§ 3 Conclusion of a contract
APROPOS offers goods on the Internet. Barring any stipulations to the contrary in the item description, these may be purchased by the customer through APROPOS’ Internet offering. The presentation of the products in the APROPOS online store does not constitute a binding offer. It is subject to change and non-binding.
Your order constitutes an offer to us to conclude a contract of purchase. When you place an order via phone or e-mail at the APROPOS online store, we will send you a confirmation email confirming receipt of your order by us and listing the order details (order confirmation). This order confirmation does not constitute acceptance of your offer, but merely informs you that we have received your order. A contract of purchase is not established until the ordered product is dispatched to you. We save the text of the contract, and you may print out the contract details. The language of the contract is German.
By placing an order, the customer accepts the General Terms and delivery terms of the APROPOS online store. The applicable prices are those at the time of ordering. All prices quoted are inclusive of the statutory value added tax plus any delivery charges. Please note that, for all of our products, we only accept orders for quantities that are typical for a normal household. This applies both to the quantity ordered in a single order and to several orders for the same product, each of which is for a quantity typical for a normal household.

§ 4 Voluntary Returns Right
If you are acting as a consumer, you may return the goods received, without stating a reason, within 14 days. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession. To administer your right to cancel your order, you have to inform us, APROPOS Cologne APROPOS Klaus Ritzenhöfer GmbH Managing Directors: Klaus Ritzenhöfer, Daniel Riedo, Mittelstraße 12, 50672 Cologne, Fax: +49 (0) 221 – 270 571 – 19 by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email).


If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal. The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement. We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first. The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

All of the items featured on can be returned within 30 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached. End of advisory

All of the items featured on can be returned within 30 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached. All of the items featured on can be returned within 30 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.

Return shipments

All return shipments will be at our expense, if the following provisions are complied with.

All return shipments are made solely using the same service as the original delivery (DHL) using the way bill or return sticker that is enclosed in the original package. The necessary documents and instructions for returning items will be enclosed in your package.

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria.

In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.

Please send all returns to: APROPOS Klaus Ritzenhöfer Gmbh, Mittelstrasse 12, 50672 Köln, Germany
If you have questions regarding our returns policy, please contact a customer service representative:, Telefon: +49 (0) 221 270571 0, Fax: +49 (0) 221 – 270 571 – 19

This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.

§ 5 Delivery, delivery charges
APROPOS delivers its products worldwide to 156 countries normally via DHL.
However, APROPOS reserves the discretion to use a logistics partner of its choice. Unless otherwise agreed, delivery shall take place from the APROPOS warehouse to the delivery address supplied by the customer. APROPOS is entitled to make part-deliveries, if this is reasonable for the customer. If a contract of purchase has been established in accordance with the aforementioned regulations, the goods will be delivered to the customer within 2 to 15 working days of conclusion of the contract. If delivery takes longer than 15 days, the customer may cancel the contract and, if he has already made payment, will receive an immediate refund. The delivery times will depend on the shipping method and the place of delivery. If, through no fault of its own, APROPOS is unable to deliver the goods ordered because, for instance, its supplier does not fulfil its contractual obligations, APROPOS shall be entitled to cancel the contract with the customer. In this event, the customer will be informed immediately that the product ordered is not available. The customer’s legal rights are not affected. In the event of non-delivery, the customer will receive an immediate refund if he has already made payment.

The charge for express delivery within Germany is € 17.90.

Express delivery may not be feasible for certain items, regardless of the shop functionalities. This will be clearly indicated alongside the item in question. If, for logistical reasons, delivery is made in several part-deliveries, only one delivery charge will be charged.In addition, customs duties and other taxes may be incurred when goods are imported into certain countries.

§ 6 Due date and payment, default
The customer may pay the purchase price by prepayment, credit card or paypal. The customer chooses the payment method. Payment by posting cash or cheques is not accepted. APROPOS accepts no liability for loss.
If payment is made by prepayment, the customer must transfer the invoice amount to the specified account, quoting the invoice number, within 7 days of receipt of the order confirmation sent by email. If the transfer is not received by APROPOS within 7 working days of the order date, we reserve the right to cancel the order.

Volksbank Oberberg
IBAN: DE39 384 621 35 7418 7390 15

The customer’s credit card details are treated in strict confidence. Third parties do not have access to your credit card details, in any form. Please note that amounts paid by credit card will be charged to your card immediately. We accept the following credit cards: Visa, Master Card, American Express. Credits for returns will be transferred back to the bank account which you provide.

§ 7 Special purchase terms
Orders may only be placed by customers aged 18 or over. The delivery address and billing address must be in the named coutries.

§ 8 Reservation of title
The delivered goods shall remain the property of APROPOS until paid for in full.

§ 9 Set-off, retention of goods
The customer shall only have a right of set-off if his counterclaims are established as final and absolute or are not disputed by APROPOS. Furthermore, he shall only be authorised to exercise a right to retain the goods if his counterclaim is based on the same contractual relationship.

§ 10 Liability and warranty
If the purchased item has a defect, the legal provisions shall apply. These claims of the customer cannot be assigned. Unless provided otherwise below, further claims of the customer are excluded, whatever their legal grounds. Therefore, APROPOS shall not be liable for damage not sustained by the delivery item itself; in particular, APROPOS shall not be liable for loss of profit or other financial loss suffered by the customer. Insofar as the contractual liability of APROPOS is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

The aforementioned limitation of liability shall not apply insofar as the damage was caused by intent or gross negligence or in the event of personal injury. It shall also not apply if the customer asserts claims regulated by law. If APROPOS negligently violates a material contractual obligation, its liability to pay damages for property damage shall be limited to the damage that typically occurs. If the supplementary performance takes the form of a replacement delivery, the customer is obliged to return to APROPOS the goods initially delivered within 30 days, at the expense of APROPOS. The defective goods must be returned in accordance with the legal provisions. APROPOS reserves the right to claim compensation subject to the requirements stipulated by law.

§ 11 Logos, brands and trademarks
All brand labels and trademarks mentioned within the Internet offering and which may be protected by third parties are subject, without limitation, to the provisions of the respective trademark law and the rights of ownership of the respective owners. The mere mention of brand labels and trademarks shall not imply that they are not protected by the rights of third parties.

§ 12 Use of warnings and safety notices
Some items in the APROPOS online store have warnings displayed on the sales packaging or outer packaging, which must be read immediately and duly taken into account before opening the packaging or using the item. APROPOS accepts no liability whatsoever as a result of failure to observe these legally required warnings. If the warnings mean that you are unable to use a particular item or items, you may exercise your right to return the items in question.

§ 13 Copyright
All rights reserved. The content and layout of the APROPOS website are protected by copyright and other protective laws. Unless otherwise indicated, all brand labels in the APROPOS online store are protected by trademark law. This applies in particular to APROPOS brands, company logos and emblems. No changes may be made to these pages.

§ 14 Data privacy
You are asked to supply personal data when ordering products via phone or e-mail. These data are only stored and processed insofar as is necessary in order to provide you with a personal service and provide the information you have requested. APROPOS assures you that your details will be treated in confidence, in accordance with the relevant provisions of data privacy law. German law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Information we obtain from you helps us to tailor your shopping experience in the APROPOS online store to your personal needs and to continuously improve that experience. We use this information to process orders, deliver goods and provide services, and to process your payment. In the interest of a better contract and shipping process, your phone number, where applicable, will be printed on the shipping label. If you do not wish to have your number printed on there, please contact us. You may obtain information about the data stored about you at any time, free of charge, and ask for those data to be corrected or deleted. To do this, please email:

§ 15 Final provisions
Should one or more provisions be ineffective, this shall not affect the validity of the other provisions. The relevant provisions of law shall apply in place of the ineffective provisions.
If the customer is a merchant, corporate body under public law or a special fund under public law, Cologne shall be the sole place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The jurisdiction stipulated by law shall apply vis-à-vis consumers. German law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Note Wherever only the masculine form is used in this text, this has been done solely to improve the legibility of the text. In all instances, both genders are implied.