Delivery & Costs

Delivery & costs

The delivery time for a 'Standard Delivery' in Europe is 2-5 business days. In general, our service partner DHL will handle deliveries. Please click here for detailed shipping costs.

Payment methods

You have the option to pay by prepayment or credit card. You can choose the method of payment during the order process. The payment by sending cash or checks is not possible. APROPOS takes no liability for loss.

Service & exchange

You have the chance to return or exchange received items within 14 days after the delivery of your goods. This right applies only to unworn, unwashed and faultless goods, of which the labels were not removed. You can only exchange an item for an other size. Opened and/or used cosmetics cannot be returned or exchanged. For further questions regarding returns and exchanges, please use the online contact form, which you find in the bottom service navigation under 'Customer Service'.

TERMS & CONDITIONS

Go to:
§ 1 Scope of application
§ 2 Contracting party
§ 3 Conclusion of a contract
§ 4 Returns policy
§ 5 Delivery, delivery charges
§ 6 Due date and payment, default
§ 7 Special purchase terms
§ 8 Reservation of title
§ 9 Set-off, retention of goods
§ 10 Liability and warranty
§ 11 Logos, brands and trademarks
§ 12 Use of warnings and safety notices
§ 13 Copyright
§ 14 Data privacy
§ 15 Final provisions

§ 1 Scope of application

The company APROPOS, Klaus Ritzenhöfer GmbH (hereafter "APROPOS"), represented by its managing directors Klaus Ritzenhöfer and Daniel Riedo, Mittelstraße 12, 50672 Cologne operates an online store at the web address http://www.apropos-store.com which sells, in particular, fashion goods, beauty products and home furnishings. These General Terms of Business (hereafter General Terms) apply exclusively to the business relationship between APROPOS and the customer in the APROPOS online store. The version in force at the time of the order shall apply. APROPOS does not accept any differing terms of the customer unless APROPOS has expressly agreed to their applicability in writing.
Note: Other General Terms of Business of APROPOS, Klaus Ritzenhöfer GmbH, such as the General Terms of Business that apply at APROPOS branches, do not apply to the APROPOS online store.

§ 2 Contracting party

The contracting party is APROPOS, Klaus Ritzenhöfer GmbH (APROPOS).

§ 3 Conclusion of a contract

APROPOS offers goods on the Internet. Barring any stipulations to the contrary in the item description, these may be purchased by the customer through APROPOS' Internet offering. The presentation of the products in the APROPOS online store does not constitute a binding offer. It is subject to change and non-binding.

Your order constitutes an offer to us to conclude a contract of purchase. When you place an order at the APROPOS online store, we will send you a confirmation email confirming receipt of your order by us and listing the order details (order confirmation). This order confirmation does not constitute acceptance of your offer, but merely informs you that we have received your order. A contract of purchase is not established until the ordered product is dispatched to you or its dispatch to you is confirmed in a second email (dispatch confirmation).

We save the text of the contract, and you may print out the contract details. The language of the contract is German.

By placing an order, the customer accepts the General Terms and delivery terms of the APROPOS online store. The customer can identify any input errors in the order during final confirmation at the "Check and proceed" stage, and correct them at any time using the delete and amend function or by confirming the "Back" function or using the "Back" function on the Internet browser prior to placing the order. The applicable prices are those at the time of ordering. All prices quoted are inclusive of the statutory value added tax plus any delivery charges.

Please note that, for all of our products, we only accept orders for quantities that are typical for a normal household. This applies both to the quantity ordered in a single order and to several orders for the same product, each of which is for a quantity typical for a normal household.

§ 4 Returns policy

If you are acting as a consumer, you may return the goods received, without stating a reason, within 14 days. This period commences upon receipt of this returns policy in written form, but not before the goods are received by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first part-delivery) and not before we have fulfilled our duty to supply information pursuant to Art. 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB (Introductory Act to the German Civil Code) in written form and our obligations pursuant to § 312e para. 1, 1st sentence BGB (German Civil Code) in conjunction with Art. 246 § 3 EGBGB. You may only send us a return request to inform us that you wish to return an item if the item(s) cannot be sent by post (e.g. bulky items). The timely posting of the goods or sending of the return request shall be sufficient to constitute observance of the time limit. In any event, items shall be returned at our expense and risk.

Return requests must be sent to:

APROPOS Cologne
APROPOS Klaus Ritzenhöfer GmbH
Managing Directors: Klaus Ritzenhöfer, Daniel Riedo
Mittelstraße 12
50672 Cologne
service@apropos-store. com
Fax: +49 (0) 221 - 270 571 - 19

Consequences of returns

In the event of an effective return, the services mutually received under the contract must be returned and any benefits (e.g. use and enjoyment) surrendered. If the goods have suffered any deterioration, compensation for lost value may be demanded. This shall not apply if the deterioration of the goods is attributable solely to their inspection - such as you would have been able to perform, for instance, in a retail outlet.

You may avoid the obligation to pay compensation for lost value for any deterioration caused by the proper use of the item by not making use of the item as if it were your property and avoiding any actions that will impair its value.

Obligations to refund payments must be fulfilled within 30 days. For you, this period shall commence upon sending the goods or return request and for us upon receipt of same.

- End of returns policy.

§ 5 Delivery, delivery charges

APROPOS delivers its products to 47 countries in Europe, normally via DHL

However, APROPOS reserves the discretion to use a logistics partner of its choice. Unless otherwise agreed, delivery shall take place from the APROPOS warehouse to the delivery address supplied by the customer. APROPOS is entitled to make part-deliveries, if this is reasonable for the customer. If a contract of purchase has been established in accordance with the aforementioned regulations, the goods will be delivered to the customer within 2 to 7 working days of conclusion of the contract. If delivery takes longer than 10 days, the customer may cancel the contract and, if he has already made payment, will receive an immediate refund.

If, through no fault of its own, APROPOS is unable to deliver the goods ordered because, for instance, its supplier does not fulfil its contractual obligations, APROPOS shall be entitled to cancel the contract with the customer. In this event, the customer will be informed immediately that the product ordered is not available. The customer's legal rights are not affected. In the event of non-delivery, the customer will receive an immediate refund if he has already made payment.

For the exact delivery charges for each country, please refer to the delivery charges table

The charge for express delivery within Germany is € 17.90.

Express delivery may not be feasible for certain items, regardless of the shop functionalities. This will be clearly indicated alongside the item in question. If, for logistical reasons, delivery is made in several part-deliveries, only one delivery charge will be charged.

In addition, customs duties and other taxes may be incurred when goods are imported into certain countries. Detailed information can be found here

§ 6 Due date and payment, default

The customer may pay the purchase price by prepayment, credit card or via a direct online transfer. The customer chooses the payment method.

Payment by posting cash or cheques is not accepted. APROPOS accepts no liability for loss.

If payment is made by prepayment, the customer must transfer the invoice amount to the following account, quoting the invoice number, within 7 days of receipt of the order confirmation sent by email. If the transfer is not received by APROPOS within 7 working days of the order date, we reserve the right to cancel the order.

Account holder/name: APROPOS Klaus Ritzenhöfer GmbH
Bank: Deutsche Bank Remscheid
Account number: 5150313
BLZ: 340 700 93
IBAN: DE06 3407 0093 0515 0313 00
S.W.I.F.T.: DEUTDEDW 340

The customer's credit card details are entered on a secure payment page. We treat the details you provide in strict confidence. The online store apropos-store.com has the latest security software, which protects your details against interception and fraudulent use while they are being transmitted. Neither APROPOS nor third parties have access to your credit card details, in any form. Please note that amounts paid by credit card will be charged to your card immediately. We accept the following credit cards: Visa, Master Card, American Express.

If you select the direct online transfer payment option, after placing your order you will be redirected to the website of Payment Network AG. Please note that, in order to use this payment method, a bank account in Germany, Austria, Belgium, Switzerland, the Netherlands or Great Britain is required which is also activated for online banking with PIN and TAN options. Credits for returns will be transferred back to the bank account which you provide.

§ 7 Special purchase terms

Orders may only be placed by customers aged 18 or over. The delivery address and billing address must be in Europe.

§ 8 Reservation of title

The delivered goods shall remain the property of APROPOS until paid for in full.

§ 9 Set-off, retention of goods

The customer shall only have a right of set-off if his counterclaims are established as final and absolute or are not disputed by APROPOS. Furthermore, he shall only be authorised to exercise a right to retain the goods if his counterclaim is based on the same contractual relationship.

§ 10 Liability and warranty

If the purchased item has a defect, the legal provisions shall apply. These claims of the customer cannot be assigned.
Unless provided otherwise below, further claims of the customer are excluded, whatever their legal grounds. Therefore, APROPOS shall not be liable for damage not sustained by the delivery item itself; in particular, APROPOS shall not be liable for loss of profit or other financial loss suffered by the customer. Insofar as the contractual liability of APROPOS is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

The aforementioned limitation of liability shall not apply insofar as the damage was caused by intent or gross negligence or in the event of personal injury. It shall also not apply if the customer asserts claims regulated by law.
If APROPOS negligently violates a material contractual obligation, its liability to pay damages for property damage shall be limited to the damage that typically occurs.
If the supplementary performance takes the form of a replacement delivery, the customer is obliged to return to APROPOS the goods initially delivered within 30 days, at the expense of APROPOS. The defective goods must be returned in accordance with the legal provisions. APROPOS reserves the right to claim compensation subject to the requirements stipulated by law.

§ 11 Logos, brands and trademarks

All brand labels and trademarks mentioned within the Internet offering and which may be protected by third parties are subject, without limitation, to the provisions of the respective trademark law and the rights of ownership of the respective owners. The mere mention of brand labels and trademarks shall not imply that they are not protected by the rights of third parties.

§ 12 Use of warnings and safety notices

Some items in the APROPOS online store have warnings displayed on the sales packaging or outer packaging, which must be read immediately and duly taken into account before opening the packaging or using the item. APROPOS accepts no liability whatsoever as a result of failure to observe these legally required warnings. If the warnings mean that you are unable to use a particular item or items, you may exercise your right to return the items in question.

§ 13 Copyright

All rights reserved. The content and layout of the APROPOS website are protected by copyright and other protective laws. Unless otherwise indicated, all brand labels in the APROPOS online store are protected by trademark law. This applies in particular to APROPOS brands, company logos and emblems. No changes may be made to these pages.

§ 14 Data privacy

You are asked to supply personal data on the APROPOS website. These data are only stored and processed insofar as is necessary in order to provide you with a personal service and provide the information you have requested. APROPOS assures you that your details will be treated in confidence, in accordance with the relevant provisions of data privacy law. German law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Information we obtain from you helps us to tailor your shopping experience in the APROPOS online store to your personal needs and to continuously improve that experience.

We use this information to process orders, deliver goods and provide services, and to process your payment.

You may obtain information about the data stored about you at any time, free of charge, and ask for those data to be corrected or deleted. To do this, please email: service@apropos-store.com

§ 15 Final provisions

Should one or more provisions be ineffective, this shall not affect the validity of the other provisions. The relevant provisions of law shall apply in place of the ineffective provisions.

If the customer is a merchant, corporate body under public law or a special fund under public law, Cologne shall be the sole place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. The jurisdiction stipulated by law shall apply vis-&aquote;-vis consumers.

Note

Wherever only the masculine form is used in this text, this has been done solely to improve the legibility of the text. In all instances, both genders are implied.

FAQ

Could we help you? If you still have questions, please use our contact form We will be happy to assist you with further information.

Forgot password?

Retrieve your password here

Please enter your email adress and you will receive a new password

Email Address *